Misconceptions regarding independent auto repair facilities are spread by films and television shows. They are then repeated by family or friends. Even though they are owned and staffed by mostly honest and hardworking people, automotive repair shops are one of the most distrusted businesses. The following discusses the most prevalent myths and how they match up with reality.
Dealership Service Superior
Many car owners assume that dealership service is superior to independent facilities because of their affiliation to the manufacturer. However, dealerships are often franchised, and the quality of work can vary greatly from location to location. For the same reason, customer service at dealerships can range from friendly to impersonal. In contrast, independent repair facilities must take pride in ownership to prosper. Their standards for quality and service must be high to remain competitive.
Like most successful business models, automotive repair revolves around the making and keeping of long-term relationships with customers. Independent repair facilities succeed at this by building trust through providing great service at a high value consistently. This combination results in return customers and excellent word of mouth, which in turn generates new clients. For the very few who use fraudulent business practices, whether dealership or independent, modern social media will quickly mark them as untrustworthy and to be avoided. A damaged reputation is very difficult to shed.
Manufacturer’s Warranty Voided
Many believe that having an independent service facility perform the required maintenance schedule will void a vehicle’s warranty. However, a warranty can be voided only when a service is not performed at the recommended service interval as stated by the vehicle’s manufacturer in the owner’s manual. The Magnuson-Moss Warranty Act, passed by the U.S. Congress, ensures that car makers cannot compel consumers to use the services of dealerships under threat of voiding a vehicle’s warranty.
TV shows often portray local garages as being dirty and staffed by foul-talking mechanics stained by grease. The reality is that this industry has matured, and independent repair facilities are proud of creating a professional environment both for their customers and staff, often equal to dealerships. Typically Wi-Fi will be available at clean waiting rooms that provide beverages, snacks, and entertainment. They employ technicians that are highly-qualified. They receive continuous training and work with modern diagnostic equipment and tools.
Chesapeake Import has provided automotive services to Annapolis reputable and trusted and the surrounding areas since 1991. Call us for an appointment today at (410) 267-8411. We will be very happy to see you.