car maintenance, car repairs
Written by Jessica Golden

The Benefits of Using an Independent Auto Service Facility

car maintenance, car repairsGetting your vehicle serviced is a responsibility you will have as long as you own one. Although car manufacturers push car owners to take their cars to their dealerships for maintenance and repairs, oftentimes it is not necessary. Independent facilities can generally meet all your servicing needs. The following will discuss the benefits of using an independent auto service facility.

Less Expensive

Vehicles that are bought from dealerships have warranties. The Federal Trade Commission (FTC) says it’s illegal for dealer to deny warranty coverage if your car had routine maintenance or repairs performed by someone else. The costs of routine servicing at independent shops are typically considerably lower, saving you a considerable sum over the lifetime of your warranty.

Similar Expertise

A good independent auto service facility will have the same tools and knowledge offered by a dealership garage. They will generally be equipped with the identical software and have access to the same manufacturer service bulletins. Independents will also be able to provide high-quality parts. During the last decade, many independent auto service facilities have achieved a standard of quality comparable to dealerships and remain competitive in terms of feedback from online reviews.

Skilled Technicians

Just as at a dealership, skilled technicians can also be found at independent garages. As a smart consumer, make sure to choose a service facility with certified mechanics. They are required to pass an exam, and their certification must be renewed every five years. In addition, the careers of many mechanics start at dealerships. They then bring their valuable experience, knowledge, and skills to an independent facility.

Personal Attention

It is rare for vehicle owners to have significant interaction with car dealership mechanics. Instead, their only interface is with a service salesperson. In contrast, a car owner tends to build a relationship built on years of great service with the mechanics and staff members of an independent auto service facility. This loyalty typically results in discounts on parts and services.

For Great Service

Chesapeake Import has provided reputable and trusted automotive services to Annapolis and the surrounding areas since 1991. Call us for an appointment today at (410) 267-8411. We will be very happy to see you.

auto repair shop, Annapolis MD
Written by Jessica Golden

Independent Auto Repair Facility Myths

Misconceptions regarding independent auto repair facilities are spread by films and television shows. They are then repeated by family or friends. Even though they are owned and staffed by mostly honest and hardworking people, automotive repair shops are one of the most distrusted businesses. The following discusses the most prevalent myths and how they match up with reality.

Dealership Service Superior

Many car owners assume that dealership service is superior to independent facilities because of their affiliation to the manufacturer. However, dealerships are often franchised, and the quality of work can vary greatly from location to location. For the same reason, customer service at dealerships can range from friendly to impersonal. In contrast, independent repair facilities must take pride in ownership to prosper. Their standards for quality and service must be high to remain competitive.

Dishonest Practices

Like most successful business models, automotive repair revolves around the making and keeping of long-term relationships with customers. Independent repair facilities succeed at this by building trust through providing great service at a high value consistently. This combination results in return customers and excellent word of mouth, which in turn generates new clients. For the very few who use fraudulent business practices, whether dealership or independent, modern social media will quickly mark them as untrustworthy and to be avoided. A damaged reputation is very difficult to shed.

Manufacturer’s Warranty Voided

Many believe that having an independent service facility perform the required maintenance schedule will void a vehicle’s warranty. However, a warranty can be voided only when a service is not performed at the recommended service interval as stated by the vehicle’s manufacturer in the owner’s manual. The Magnuson-Moss Warranty Act, passed by the U.S. Congress, ensures that car makers cannot compel consumers to use the services of dealerships under threat of voiding a vehicle’s warranty.

Unprofessional Environment

TV shows often portray local garages as being dirty and staffed by foul-talking mechanics stained by grease. The reality is that this industry has matured, and independent repair facilities are proud of creating a professional environment both for their customers and staff, often equal to dealerships. Typically Wi-Fi will be available at clean waiting rooms that provide beverages, snacks, and entertainment. They employ technicians that are highly-qualified. They receive continuous training and work with modern diagnostic equipment and tools.

Last Advice

Chesapeake Import has provided automotive services to Annapolis reputable and trusted  and the surrounding areas since 1991. Call us for an appointment today at (410) 267-8411. We will be very happy to see you.

Tune-up, car mechanic, car services
Written by Jessica Golden

Car Maintenance and Repair Under the Magnuson-Moss Warranty Act

Passed in 1975 by the Tune-up, car mechanic, car services U.S. Congress, the Magnuson-Moss Warranty Act (MMWA) is a federal statute that governs warranties on consumer products, including vehicles. As set forth by MMWA, an independent mechanic, a retail chain shop, or even the owner may perform routine maintenance and repairs on a vehicle during the manufacturer’s warranty period.

The law makes it illegal for manufacturers or dealers to void a warranty or deny coverage because someone other than the dealer did the work. However, the manufacturer or dealer may require consumers to use specific repair facilities if services are provided free of charge.

Limitations for Repairs

Under certain situations, a repair may not be covered by the warranty if it were performed by the owner or an alternative dealer service facility. For example, an improperly installed timing belt that damages the engine may allow the manufacturer or dealer to deny responsibility after demonstrating that the faulty installation was the cause. In any case, the warranty would still be in effect for other parts of the car.

Aftermarket or Recycled Parts

Voiding a car warranty because an aftermarket or recycled part was installed is unlawful according to the Magnuson-Moss Warranty Act. However, it is important to note that the dealer or manufacturer may require car owners to use a specific replacement part if it is provided to consumers at no cost under the warranty.

Limitations for Aftermarket or Recycled Parts

If an aftermarket or recycled part were defective or were improperly installed and causes damage to a part covered under the warranty, the dealer or manufacturer may deny coverage for the damaged part and charge for any related repairs. However, the dealer or manufacturer must demonstrate that the aftermarket or recycled part caused the necessary repairs.

Last Advice

A top dealership alternative, Chesapeake Import Services has provided reputable and trusted services to Annapolis and the surrounding areas since 1991 and currently offer the following benefits:

  • Service specials for both new and returning customers.
  • Courteous, professional management and staff.
  • Large, clean and comfortable waiting area.
  • Free Wi-Fi.
  • Convenient location in the heart of Annapolis.
  • 24 month/24,000 mile warranty on parts and labor (some exclusions apply).
  • Modern, well-equipped facility utilizing the latest technology and equipment.
  • Prompt, reliable services and quality repairs.
  • Professional and accurate diagnostics for modern vehicle systems.

Call us for an appointment today at (410) 267-8411. We will be very happy to see you.